If you have chosen AIT Home Delivery as your logistics partner, the article below gives an overview of the various ways you can send order data and retrieve things like labels and PODs from AIT.
Sending Orders to AIT
We provide various methods:
- Integration via EDI – standard CSV based import of order data. This can be manually uploaded via a client login OR pushed to ftp (either yours or one we provide) and then automated.
More Information - Integration via API – programmatic api using basic http request, easy to integrate with most languages/frameworks
More Information - Single Upload – basic order entry form with postcode lookup, this is used by many smaller clients and also by some of the larger ones for adhoc orders such as specials or collections. Note: You will need a login to tracker before you can use this facility.
Retrieving Labels
AIT provide labels as PDF files so you can use your existing label printers. This makes it very easy to print shipping/collection labels after your orders are imported to Tracker. You can retrieve labels in several ways:
- Manual retrieval – labels can be printed to PDF files from the client login on AIT Tracker, you just search for booking date and it will return labels. The system will record which ones have already been printed so if you are doing this throughout the day you can use this functionality to keep on top of any ‘outstanding’ labels.
- Retrieval by URL – we have an API endpoint you can use to grab labels, this is simply a URL formatted with your clientid and order number and API Token.
Read our Label Retrieval Article
Retrieving ePODS
We provide a similar method to label retrieval for obtained proof of delivery documents.
- Manual retrieval – delivery/collection can be retrieved manually via your client login as with labels.
- Retrieval by URL – again, same as labels we have a formatted url available for this.
Read our POD Retrieval Article
Retrieving Order Status Updates
To obtain current status of orders (and history of updates), you can again use several method to suit your requirements.
- Manual retrieval – simply search for your order in tracker and you can access all status updates via the order details screen
- Retrieval by CSV – we provide a full edi system to enable you to receive status updates by CSV file transfer Read our EDI Support section
- API – We also provide a programmatic method to obtain order status which will contain current main order status plus a history of updates in a easy to integrate XML format.
Read our API Documentation
Customer Tracking
Customers receive optional sms & email alerts that contain delivery information as well as a tracking link. These tracking links will provide the customer with a self-service view of their order status.
AIT provide various information to your customer here including a unique GPS location map so customers can see the exact progress of their delivery.
All drivers use mobile applications to provide us with for electronic POD, so order status updates are near real-time.